Tag: Ross Reck
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Ross Reck: People Remember Acts of Kindness
I grew up in southwestern Michigan where a lot of farms grow blueberries. My cousin Chris grew up there too and then moved to central Illinois where no farms grow blueberries. Every year during blueberry season Chris would go back to Michigan to visit her parents and she would bring blueberries back to central Illinois…
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Ross Reck: Caring Energizes Everyone Around You
When you open up and care about people, you make them feel really good about themselves. This releases the reservoir of positive energy that resides in all of us. As a resut, people not only feel compelled to care back, but they use some of this newly released positive energy to care about those around…
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Ross Reck on Customer Service
Five months ago, I bought a Whirlpool electric range from the Lowe’s that’s near my home. After I finished cooking dinner this past Thursday, I noticed that the oven wouldn’t shut off. It sounded like it had shut off, but when I opened the oven door half an hour later, it was still producing heat.…
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Instant Turnaround!: Getting People Excited About Coming to Work and Working Hard
By Dr. Ross Reck and Harry Paul Transform Your Workplace! Imagine a company where people are excited about coming to work and giving their best efforts every day. In this innovative and engrossing business parable, Harry Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping…
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A Good Start in Life is Great, but it’s Nothing Compared to a Strong Finish
Some people get off to a very good start in life often for reasons beyond their control–sometimes their parents are able to do things for them that other people’s parents can’t or they’re born with special gifts that others aren’t. While we can’t do anything to alter the circumstances surrounding the earlier stages of our…
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Even Irritating Things Happen for a Reason by Dr. Ross Reck
My friend recently made an evening trip to the grocery store that didn’t go as she expected it to. After she picked up the items she wanted and got ready to check out, she remembered that she needed ice cream. So, she returned to the back of the store to get it. When she got…
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Ross Reck – A Wonderful Act of Kindness Performed by a Caring Angel
Jennifer Earl recently posted the most touching article on msn.com. From a rooftop across the street from Wrigley Field, Ryan Hamilton watched as a blind man tried to hail a cab after a Saturday afternoon Cubs game. The area was crowded with thousands of people and the man was having no luck stopping a taxi. As…
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100% Employee Engagement–Guaranteed! Revised Edition: Introducing a New Management Model
By Ross Reck, PhD Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating…
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Ross Reck – The Most Important Things in Life Can’t be Bought; They Must be Earned
Ross Reck wrote in one of his recent weekly Reminders, “One of my connections on LinkedIn posted the following quote by Clarence Francis who retired as Chairman of the Board for General Foods in 1954. The quote points out that the most important things in life can’t be bought; they must be earned. As Mr.…
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Ross Reck – When Your Window Of Opportunity Opens–Go For It!
I sat next to an account manager for Coca Cola on a plane ride to Phoenix who shared an interesting story with me. She had been trying for many years to get the soft drink syrup account for one of the larger convenience store chains in Phoenix. The problem, however, was that the competition had…
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Maintaining Relationships: High-Touch, Not High-Tech by Ross Reck
While electronic communication makes it possible for us to exchange information rapidly, it falls short when it comes to the caring and feeding of personal relationships. Relationships occur between two people and people need periodic personal touches from the other person if the relationship to remain vibrant. So get out from behind your computer screen…
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Capitalize On Your Moments Of Truth by Ross Reck
Standing Ovation A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off. Instead of merely unloading her suitcases…
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Customers Prefer Special Treatment Over Low Price
Some relatives of mine, Dick and Lucille, own and manage a hardware store in a small town in Michigan. The hardware store they own is part of a chain of hardware stores that specializes in serving small communities. When Dick and Lucille moved to this community twenty years ago, they became part of it. They…
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Negative Comments Hurt Everyone
Nothing good ever comes out of negative comments. They make you, the sender, look bad to the people observing your behavior. They also make the receiver feel bad. If you regularly dish out negative comments, don’t expect any of these people to give you their best efforts the next time you ask them for a favor. [1]…
