Category: Reck, Ross; Dr.
-
Ross Reck: Laughter is Power Medicine for Our Mind and Body
Recently, my wife and I were remarking about how much better we feel the day after we’ve spent the evening with friends. This notion piqued my curiosity, and I spent several evenings on the internet looking for a possible cause—was it the company, the conversation, or the laughter. It didn’t take long for me to…
-
Never Confuse Critics with Mentors
Critics vs. Mentors On the road to success we all encounter two groups of people: critics and mentors–and it’s important that we not confuse the two. Critics are, by far, the largest of the two groups. They are people who are not all that successful themselves and are jealous of other people’s success. They love to…
-
Does Your Daily Life Require More Kindness
When we realize just how tethered to one another we truly are, we can begin to see through the veil which separates us and imagine other people’s lives as mirrors of our own. You cannot be human in isolation but only when united with other people. We must appreciate the interconnection,the process by which we…
-
Ross Reck: Be Careful Who You Listen To
Listening There’s no shortage of people who like to give advice–in fact, many people thrive on it. It seems like everywhere you turn there is someone who is eager to dispense their rendition of how you should do your job or live your life. These people try to pass themselves off as experts and often…
-
Ross Reck: A Life Lesson From Babies: They Have No Fear Of Failure
First Steps Human beings start out in life with absolutely no fear of failure. Take learning how to walk, for example. We repeatedly failed over and over in our initial attempts, but we got back up and tried again with smiles on our faces. The same thing happened when we learned how to ride a…
-
Ross Reck: It’s The Roughest Road That Usually Leads To The Top
The Roughest Road It’s the roughest road that usually leads to the top. Why? Because it’s loaded with new challenges and experiences that enable you to learn, grow and expand your comfort zone. Successful people understand this, which is why they rarely take the easy way out of any challenging situation. They know that the…
-
A Life Lesson From Golf
Learn and Grow A professional golfer once informed me that the biggest reason most golfers’ scores don’t improve much is that they tend to play with other golfers whose skill levels are roughly the same as their own. As a result, there’s no one to learn from, so there’s no growth or improvement. The same…
-
Want To Increase Your Self-Confidence? Expand Your Comfort Zone
Comfort Zone Study after study has shown that highly successful people possess high levels of self-confidence–a rock solid belief in their abilities. This confidence stems from the fact that they have very large “comfort zones.” The reason for this is that highly successful people, as they go through life, are constantly trying out new and…
-
Ross Reck: Don’t Let A 10 Second Encounter Ruin Your Day
Rage in the Car The last thing you want to do when someone cuts you off in traffic, doesn’t say thank you or doesn’t hold a door open for you, is to take it personally. Keep in mind that such behavior is not directed at you, it’s directed at the world. People who behave like…
-
Ross Reck: Nice Managers Get The Best Results
Being Nice! A number of years ago, a group of researchers studied 16,000 corporate executives. They found that the “high achievers” in the group tended to be every bit as concerned with people as they were with profits. The “medium achievers” were concerned only with performance numbers, while the “low achievers” were obsessed with their…
-
Ross Reck: The Secret To True Happiness
Mr. Reik is right I came across an interesting quote made by a psychologist named Theodore Reik [2] nearly 50 years ago. It went, “In order to be happy oneself, it is necessary to make at least one other person happy.” He went on to say, “The secret to human happiness is not in self-seeking,…
-
Ross Reck: Life Is Short, So Lighten Up!
Maya Angelou appeared on the Oprah Winfrey show recently and said, “I’ve learned that you can tell a lot about a person by the way he or she handles these three things: a rainy day, lost luggage and tangled Christmas tree lights.” Maya is right on the money. If you can negotiate events like this…
-
Turning Your Customers into Long-Term Friends: The Secret Sauce that Guarantees Repeat and Referral Sales [Kindle & Paperback Editions]
Now Available from Amazon.com for $15.99 There’s only one way to become an outstanding success as a salesperson. It’s called repeat and referral sales. It doesn’t matter if you’re selling cars, real estate, insurance, pharmaceuticals, financial services or farm equipment. If you don’t focus your efforts on generating repeat and referral sales, you’re going nowhere…
-
Ross Reck: Avoid Saying The Wrong Thing At The Tempting Moment
Ross Reck writes: Part of our interpersonal success is tied to saying the right thing at the right time. But an even larger part of that success is tied to our being able to avoid saying the wrong thing at the tempting moment. There are times when we so want to tell somebody off or…
-
Ross Reck: Improving Your Effectiveness In Dealing With People
Make me feel important! Mary Kay Ash, the founder of Mary Kay Cosmetics, said many times, “Everyone has an invisible sign hanging around his or her neck that says, ‘Make me feel important!’” What Mary Kay meant was that people have a very strong need to have their worth validated on a regular basis. She…
-
Ross Reck: Competition
Competition Competitive behavior–making yourself look good at the expense of those around you–is poor preparation if you expect to move up in an organization. While stealing another person’s ideas or taking credit for someone else’s accomplishments may seem to move you along more quickly at the lowest levels of an organization, it won’t take you very…
-
Ross Reck: The Quickest Way To Earn Respect
Earning Respect Ross Reck, “Many people go through life thinking they’re entitled to be respected by those around them and then they whine when they don’t receive it. What these people fail to understand is that respect is not something you’re entitled to, it’s something that must be earned through action. And the quickest way to…
-
Ross Reck: Doing the Right Thing
The Right Thing Doing the right thing makes you look good and it energizes those around. Often we are faced with situations where we ask ourselves, “Should I do the right thing or take the easy way out?” I was on a Hertz Rental Car bus not long ago at Chicago’s O’Hare International Airport. …
-
Ross Reck: One Of Life’s Most Difficult Lessons
Micromanaging One of life’s most difficult lessons is to come to grips with the fact that the tools that have taken you to where you are, are not the tools that are going to take you to the next level. For example, micromanaging, where you are constantly looking over other people’s shoulders, may work well…
-
Ross Reck: There’s A Reason Why It’s Called The “Golden” Rule
The Golden Rule Treating others the way you want to be treated is often referred to as the Golden Rule. The reason it’s called the Golden Rule is that it has such a high payoff associated with it. People absolutely crave to be treated with kindness and respect. So, when you treat them this way,…
-
Ross Reck: You Can Go to the Well As Often As You Want
Relationships I’m sure you’ve all heard the old adage, “You can go to the well once too often.” It means that you can only ask another person for favors so many times before you wear out your welcome. This is true only if you fail to maintain your relationships. As long as you maintain your…
-
Ross Reck: The Return On Investment From Making Mistakes
Some people are so afraid of making a mistake that they let this fear paralyze them into inaction. What we have to remember is that life is all about making mistakes–and learning from them! If you’re not out there making mistakes, you’re not growing. It’s impossible to be creative, innovative or achieve progress without making…
-
A Quick Fix for America – By Ross Reck, PhD and Harry Paul
A Quick Fix for America By Ross Reck, PhD and Harry Paul July, 2015 Coauthors of Instant Turnaround! Getting People Excited About Coming to Work and Working Hard Pundits, politicians and even President Obama are all saying that getting the economy back on track is going to take a long, long time. This is very…
-
Ross Reck: How To Connect Another Person’s Self-Interest With Yours
There is only one thing that gets people excited about doing anything; it’s their self-interest–what’s in it for them. So, if you want to get people excited about going the extra mile for you over and over again, all you have to do is figure out their self-interest and connect it with yours. This may…
-
Ross Reck: Winning Over A New Person
The quickest way of winning over a new person is to send them a clear message that you are for real. One way of doing this is to promise to do something for them and then exceed their expectations with how you follow through on your promise. For example, if you promise to get this…
-
Ross Reck: Showing An Interest Can Work Wonders
My oldest child is a son named Philip. If we have spent time together and feel good about each other, and I ask Philip to mow the lawn, chances are he will agree. On the other hand, if I have been gone for a week and we haven’t seen each other, much less done anything…
-
Ross Reck: Be Sensitive To Other People’s Ideas
Ask a Few Questions Always keep in mind that when people present an idea, their ego is embedded in it. If you put down their idea, you bruise their ego and make them feel bad. Now that person is working against you instead of with you. So, the next time someone presents an idea to…
-
Ross Reck: Dishonesty Will Always Cost You
Several years ago on Memorial Day weekend, my family and I went to a local dealership to look at new cars. This started out as one of the most pleasant buying experiences that has ever happened to us. Instead of trying to sell us a car, the sales person actually let us buy one! He…
-
Ross Reck: People Remember Acts of Kindness
I grew up in southwestern Michigan where a lot of farms grow blueberries. My cousin Chris grew up there too and then moved to central Illinois where no farms grow blueberries. Every year during blueberry season Chris would go back to Michigan to visit her parents and she would bring blueberries back to central Illinois…
-
Ross Reck: Sincere Appreciation Gets Results
One of the deepest needs of our human existence is the need to be appreciated. Each and everyone of us absolutely loves to be appreciated for who we are and what we do. If you satisfy this need in those around you, you’ll have all kinds of people excited and willing to do just about…
-
Ross Reck: Caring Energizes Everyone Around You
When you open up and care about people, you make them feel really good about themselves. This releases the reservoir of positive energy that resides in all of us. As a resut, people not only feel compelled to care back, but they use some of this newly released positive energy to care about those around…
-
Ross Reck on Customer Service
Five months ago, I bought a Whirlpool electric range from the Lowe’s that’s near my home. After I finished cooking dinner this past Thursday, I noticed that the oven wouldn’t shut off. It sounded like it had shut off, but when I opened the oven door half an hour later, it was still producing heat.…
-
An Amazing Example of Paying It Forward by Ross Reck
It all began at the McDonald’s Drive-Thru in Scottsburg, Indiana around 8:30 PM this past Father’s Day. An unknown woman pulled up to pay for her approximately $6.00 food order. When she looked back, she saw a dad with four kids and told the McDonald’s employee that she would pay for his $36.00 order as…
-
Instant Turnaround!: Getting People Excited About Coming to Work and Working Hard
By Dr. Ross Reck and Harry Paul Transform Your Workplace! Imagine a company where people are excited about coming to work and giving their best efforts every day. In this innovative and engrossing business parable, Harry Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping…
-
A Good Start in Life is Great, but it’s Nothing Compared to a Strong Finish
Some people get off to a very good start in life often for reasons beyond their control–sometimes their parents are able to do things for them that other people’s parents can’t or they’re born with special gifts that others aren’t. While we can’t do anything to alter the circumstances surrounding the earlier stages of our…
-
Even Irritating Things Happen for a Reason by Dr. Ross Reck
My friend recently made an evening trip to the grocery store that didn’t go as she expected it to. After she picked up the items she wanted and got ready to check out, she remembered that she needed ice cream. So, she returned to the back of the store to get it. When she got…
-
Ross Reck – A Wonderful Act of Kindness Performed by a Caring Angel
Jennifer Earl recently posted the most touching article on msn.com. From a rooftop across the street from Wrigley Field, Ryan Hamilton watched as a blind man tried to hail a cab after a Saturday afternoon Cubs game. The area was crowded with thousands of people and the man was having no luck stopping a taxi. As…
-
Ross Reck – You Never Know when Fate Will Step In
Adoption and Foster Care can change your life. Three years ago, Amanda Levens was the associate head coach of the Arizona State University women’s basketball team. According to an article by Chris Murray which appeared in the Reno Gazette-Journal, Coach Levens was driving between her home and the ASU campus when a voice on the…
-
100% Employee Engagement–Guaranteed! Revised Edition: Introducing a New Management Model
By Ross Reck, PhD Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating…
-
How a 98-Year-Old Man Created Meaning for His Life and Others [by Ross Reck]
I saw this story on the PBS NEWSHOUR the other night and was overwhelmed by the amount of goodness that was shared by this man. Leo Kellner lives in Hastings, Nebraska and retired from his job at age 92. Shortly after, his wife of 72 years passed away. Four months later, he was sitting in…
-
One Famous Man’s Secrets for Growing Old and Thriving
Curt Schleier recently posted a fascinating article about Carl Reiner on jta.org. Mr. Reiner, who is an actor, writer director and creator of “The Dick Van Dyke Show,” is 95 years old and still going strong with several books about to come out and he’s working on several others. According to the article, “The first thing…
-
Ross Reck – The Most Important Things in Life Can’t be Bought; They Must be Earned
Ross Reck wrote in one of his recent weekly Reminders, “One of my connections on LinkedIn posted the following quote by Clarence Francis who retired as Chairman of the Board for General Foods in 1954. The quote points out that the most important things in life can’t be bought; they must be earned. As Mr.…
-
Ross Reck – When Your Window Of Opportunity Opens–Go For It!
I sat next to an account manager for Coca Cola on a plane ride to Phoenix who shared an interesting story with me. She had been trying for many years to get the soft drink syrup account for one of the larger convenience store chains in Phoenix. The problem, however, was that the competition had…
-
Getting Customers To Sell For You by Ross Reck
Getting Customers To Sell For You I have my cars fixed by an establishment called Don’s Repair. Although this place was a little out of the way for me, Don’s prices were good and when Don fixed something, it stayed fixed. So I started referring some of my friends to Don. They were also impressed…
-
Maintaining Relationships: High-Touch, Not High-Tech by Ross Reck
While electronic communication makes it possible for us to exchange information rapidly, it falls short when it comes to the caring and feeding of personal relationships. Relationships occur between two people and people need periodic personal touches from the other person if the relationship to remain vibrant. So get out from behind your computer screen…
-
Capitalize On Your Moments Of Truth by Ross Reck
Standing Ovation A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off. Instead of merely unloading her suitcases…
-
Customers Prefer Special Treatment Over Low Price
Some relatives of mine, Dick and Lucille, own and manage a hardware store in a small town in Michigan. The hardware store they own is part of a chain of hardware stores that specializes in serving small communities. When Dick and Lucille moved to this community twenty years ago, they became part of it. They…
-
Negative Comments Hurt Everyone
Nothing good ever comes out of negative comments. They make you, the sender, look bad to the people observing your behavior. They also make the receiver feel bad. If you regularly dish out negative comments, don’t expect any of these people to give you their best efforts the next time you ask them for a favor. [1]…